Last updated: March 09, 2026
In this policy, "we," "us," or "EuroSafe" refers to EuroSafe Compliance Ltd. "You" or "the client" refers to any person or business booking a service through our platform. "Service" refers to any inspection, assessment, or installation booked through us.
All bookings are subject to availability. Payment is typically required at the time of booking or upon completion of the service as agreed during the booking process. We accept major credit/debit cards and bank transfers.
You have the right to cancel your booking. However, to avoid cancellation fees, we require at least 24 hours' notice. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of up to 50% of the service cost.
We understand that plans change. You can reschedule your appointment free of charge provided you give us at least 24 hours' notice. Rescheduling with less than 24 hours' notice may incur a small administration fee.
If our engineer arrives at the property during the agreed time slot and is unable to gain access, or if the property is not ready for inspection as previously advised, a "no access" fee will apply. This fee is typically £50 or 50% of the service fee, whichever is lower.
Refunds will be processed to the original payment method. Please allow 5-10 business days for the refund to appear in your account. Refunds for completed services are generally not issued unless there was a significant failure in the standard of service provided.
If an inspection identifies the need for remedial works, these will be quoted separately. Cancellation of an inspection after work has commenced does not entitle you to a refund of the portion of the work already completed.
To cancel a booking or request a refund, please contact our support team at support@eurosafe.example.com or call us at 0800 123 456. Please have your booking reference number ready.
EuroSafe Compliance Ltd is a registered company in England and Wales. This policy is governed by and construed in accordance with the laws of England.